Senior Systems Engineer (3rd Line)

Job purpose:

To assist with the development, maintenance and support of a diverse IT infrastructure. This will include:

• ensuring the availability, integrity and performance of systems through a process of continual improvement
• design, integration, testing and documentation of new technologies
• liaising with 3rd parties to design and implement strategies to deliver infrastructure services
• escalation point for any issues highlighted by the IT Service Delivery Team, ensuring timely resolution
• direct communication with customers to manage expectations

Duties and responsibilities:

• ensuring the availability, integrity and performance of IT infrastructure
• pro-actively review the IT infrastructure to identify areas for improvement
• maintaining documentation of IT infrastructure and associated processes
• working with IT Support Team to resolve issues
• design and provision IT solutions to support Group strategy, including supporting documentation
• assist both Database and Software Development Teams as required
• adhering to and ensuring the enforcement of all Group policies
• assist in the review and amendment of Group information security policies
• create and maintain documentation, including systems configuration, processes, test and project plans
• timely escalation of issues to IT Operations Manager.

Skills & Experience

• Proven experience and understanding of Windows 2003 - 2016 Server core services and Active Directory management (including Group Policy, login scripts and roles)
• Experience of VMWare, including maintenance and provisioning
• Experience of installation and supporting of Microsoft Exchange 2003 - 2016 (O365)
• Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos
• Networking skills - e.g. switching, routing, VLANs, PoE, WLAN, MPLS
• NAS / SAN storage infrastructures
• Knowledge of Mobile Device Management
• Experience of Automated Monitoring and Alerting
• Knowledge of Avaya telephony systems an advantage.
• Knowledge of UCS is an advantage
• Ability to manage conflicting priorities, multitask and meet deadlines
• Strong analytical and problem solving ability in complex technical landscapes
• IT related Degree and/or Microsoft certifications - MSCE, MCITP
• Proven ability to produce high quality deliverables in terms of content and presentation
• Excellent communication skills, both written and verbal