Desktop Support

Key skills & experience:

• Must have previous banking experience
• Respond to support requests logged on the helpdesk system in an efficient and timely manner. Contributing to the achievement of the departmental SLA
• Support the delivery of business change/transformation driven IT projects
• Form part of a rota providing 24/7 support and monitoring of the Banking system platform, including all dependent systems and network infrastructure
• Ensure IT security policies are being followed by all users of IT systems, reporting any misuse or suspicious activity
• Installation, configuration and administration of Microsoft Windows Server and client operating systems
• Remote support tools
• Helpdesk Ticketing system and incident management
• Microsoft Exchange Server administration
• Microsoft Office 365

If you feel you have the relevant skills and experience, please send your most up to date CV